I have been noticing for the longest time that customer service has gone curbside on so many levels. So many retailers and establishments just don't provide the kind of service one would expect,given the nature of business. Today I had the opportunity to be proven wrong.
I recently purchased a new single stroller in "Perfect Pink" for my baby girl. I LOVE this stroller in every way, except that i encountered a tiny problem with it very soon after I got it. After hemming and hawing and unsure about what to do i finally emailed Jolly Jumper, the maker of my stroller. They replied back within the hour! The person i corresponded with told me i could come in to the factory and have the stroller fixed within 20 minutes. I did just that.
I entered the office baby in hand and the receptionist called someone to the front who actually went out to my car and brought the stroller in for me. He took a look and asked to have a seat. The receptionist then offered me coffee and a seat for the baby, which i accepted. I waited a very short time (felt like much less than the estimated 20 minutes) and the stroller was back in my hands all fixed and ready to go! The repair guy then lugged in out to the car for me and put in my trunk again! I was so impressed I actually emailed the company to thank them for such awesome service!
On a side note- it was way cool to be in the Jolly Jumper offices. I would have LOVED to be able to look around and admire some of the sample products they had on display but i got the feeling had i done that it would have been a bit much!
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Isn't it amazing how we're so used to bad customer service that when something like this happens we feel like we've hit the lottery LOL?
ReplyDeleteGlad that they did the right thing. Wow, baby girl is getting big!
Thanks for your comments over at my place, D, it's been a really rough few weeks, I still can't believe everything happened so quickly. I guess time will heal a bit, and thanks so much for thinking about me...
xoxo
Love the stroller and even more impressed with your great experience there.
ReplyDeleteOooooooooh! I LOVE that stroller!! Thanks for this post. I've been looking for stroller ideas!
ReplyDeleteC- you can get this one in pink on e-bay for 1/3 the regular price!! i will send you the link if they still have them!
ReplyDeleteDani- thanks for stopping by my blog!! good to see i am getting some readership!
Karen- great chatting w/you the other day! hope you're doing ok